Six Steps to Remarkable Service
We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow.
Aug 9, 2008 - 10:51:49 AM
Remarkable Service Starts with a Great First Impression
Remarkable Service starts with the first impression your customers have of your business. We've all heard the old saying, "first impressions are the most important" but many of us have also forgotten how valid it is. So, here's a way to help remember.
Jun 28, 2008 - 10:58:33 AM
A Better Way to Talk With Unhappy Customers
When a customer complains, you're likely to "stand up for your company." You're sure your policies are right, and your employees don't mistreat anyone. Typically, you become defensive. Arguments follow, and then customers take their business elsewhere. Communication expert Dr. Bill Lampton describes a better way to handle unhappy customers--"noncommittal agreement."
Apr 17, 2008 - 11:07:59 AM
A Customer Culture is Built on a Service Ethic
Technomanagers are leaders who focus first on technology and management systems, before focusing on their customers and internal/external partners. They must discover the key "servant leadership" principle � success comes through serving others.
Aug 12, 2006 - 6:58:00 AM
Customers For Life!
Customer service excellence through relationship building and effecive communication
May 28, 2006 - 8:10:00 AM
Customer Service At Its Best
You don't have to be the Ritz-Carlton, Carnival Cruises or The Walt Disney Company to provide top level Customer Care. Greene Classic Limousines in Atlanta, Georgia, shows how a company with less than a hundred employees can meet high standards in dealing with both internal and external customers.
Apr 25, 2006 - 4:01:00 PM
More is Said Than Done About Improving Customer Service
Most management teams are interested in becoming more "customer-driven." Many aspire, some understand, but only a few truly do. And those who do provide the highest levels of service/quality enjoy the richest rewards.
Jan 31, 2006 - 7:33:00 PM
Blame Management for Poor Service
If senior management truly wants to find the source of their organization's declining service levels, the best place to start is with a long and deep look in the mirror.
Jan 9, 2006 - 8:18:00 PM
Outsourcing ��A positive approach for Small Businesses
Outsourcing is being successfully used by small businesses to complement their in-house resources and to free up valuable time for more productive tasks.
Nov 27, 2005 - 3:43:00 PM
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business.
Dec 4, 2004 - 1:25:00 AM