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 Readers Speak 

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I really enjoyed the article about Values by Vicki Anderson.  I am sharing a link to this excellent article on the Helping Friends Career Network A-Z Career Guide.  Thanks!  Great magazine, great article.  D.M.
 

Reference your article "Humor In Practice---Doing The Right Thing & The Light Thing" sited in your newsletter.  Thanks for a breath of fresh air and your reasonable perspective.

Galen Cobb
WA State Employment Security Dept. 
Unemployment Division
Great article! Top Ten Tips to Public Speaking - the title caught my attention, but the humor kept me reading (and laughing all the way!) What a fresh approach to such a scary subject.

Stephanie
District Attorney's Office
Amy Dorn Kopeland's article on Moderating a Panel makes several good points about the being an effective moderator.  Out of my own experience, I would add that it's what the moderator does before the even often pays big dividends. I always try to acquaint myself with panelists--and each of them with the others beforehand--on a conference call, if not in person, and certainly at least on paper. I've found several benefits to doing this:
--you know in advance what aspects of an issue each would like to address, so there isn't undue redundancy.
--if you're not yourself an expert, you'll learn more yourself and get ideas for questions.
--you'll be able to guage their speaking ability and style and whether they have a good sense of the audience's background (will they need to explain technical terms, acronyms, etc.?)
--these preliminary conversations can help develop some rapport and make panelists more comfortable and/or more motivated.

Paul Horn
Paul Horn and Associates
... I was attracted by your  article [Executive Presence: Do You Have It?] by Dianna Booher ....  She offers some very good tips.  Another that would have been valuable for voice control, is to record your talk or reading so that you can play it back to hear and correct your own mistakes.  I use the recorder in preparing readings in my church, and am always surprised and pleased at how much better the fifth or sixth reading sounds after correcting errors of enunciation, voice pitch, pace etc. 
Bill Bell

Hello Ms. Delph,   My name is Julien Ritter.  I sent you a message several weeks ago, in regards to an intensive training to be run by me at my hotel.  Well, the training was a big success, and I was able to truly communicate with my associates thanks to references to the articles and tips you had for me.  That intensive turned into a 6-month course, to completely insure that our associates are ready (as can be) for the giant convention coming up in October.  Thanks so very much for your help and support.
 All the best to you,
Julien Ritter
PacRim Consultants

Patti Wood's article "I Work, Therefore I Am," is the truest description of much of our society today - in the UK as well as the USA - that I have read in a long time. It should be compulsory reading for young adults leaving school, and even in primary school, as well as at every doctor's surgery and business class airport lounge! Thank you for holding up such a clear mirror to the misguided consumer society.
Anne St John-Hall
Managing Director
So What? Communications Ltd


Patti Wood's article "I Work,Therefore I Am" should really strike a cord with lots of American workers. It's too bad that some people need a "death" in the family--the lose of a job--to understand things have been out of balance. I hope that many senior managers in Corporate America are reading this and making changes not only in their own lives, but making sure that people working for them are in balance. This is the real path to success.
Well said, Ms. Wood. I hope you enjoyed lunch!
Wendy Broccone
Sales Training Manager
Newark InOne

Regarding Qualities for Successful Leadership, "I have to disagree somewhat to the "I" portion of the leadership traits. Even though it is taught that there is no "I" in team, but you have to think about how can "I" contribute to the team?"
Karl Wright
Washington State Employment Security Dept

The article "Say What You Need to Say or Suffer" by Christine Corelli is thought provoking.  It's a good read and despite some minor editorial oversights (Best of all, they how to do it without becoming aggressive...), it still makes sense.
TK Vineeth
DIPLOMATIC NEWS

Ed.:  Thanks for the correction.

The current issue (of EXPERT Magazine Online) with the articles on PR for small businesses and how to do better surveys, were terrific.  Thanks for that helpful information.
Tom Ciesielka
TC Public Relations

"I love your articles. Your web site is extremely user friendly. I'll scroll down and print articles that would be of interest to myself or my direct reports that are in the arena of sales, motivation, career planning, communication etc. My team enjoys the articles and actually writes a one pager on the key learnings from the articles and how they can incorporate the learnings into their work processes. I call these key learnings for success, that's what we're all about when we're selling soda. Thanks, "
Teri Johnson
Pepsi Bottling Group  

Presentation Skills Tips
Mariah, Thank-you for taking the time to share your wisdom in the "20 Tips" article (presentations skills)  in the latest issue of "Expert Magazine."
Doug Werner  

Success vs. Significance by Roy Jones was excellent.  I also speak on motivation.  I found some new thoughts and very helpful suggestions.
Victoria White
Downtown Tulsa Unlimited

Writing with clarity                               
I read with interest Barbara McNichol's article "Five top techniques to improve your writing". I applaud the clarity with which she communicated her points, all of which were valid - it's just a shame that the example she used in technique 2, Get Agreement, was incorrect: 'none' does not mean 'not any', it derives from 'not one', and therefore takes a singular verb rather than a plural one, this is a matter of current debate, with either usage
apparently being acceptable; the important thing, in any one document or set of literature, is to be consistent in whether you treat 'none' as singular or plural.  Aside from that, I would like to add one more top technique - not aimed at improving writing per se, but improving the effectiveness with which you communicate.  That technique is: choose your words with your audience in mind - Barbara's example where 'the boy chomped into the watermelon's juicy belly' might not work very well for a readership whose second
or third language is English.
Anne St John-Hall
Managing Director
So What? Communications Ltd.

We received many great comments regarding Vicki Anderson's article Getting the Most Value for Your Training Dollars ...like  "Excellent article! Short, clear and succinct. thanks for sharing, Barb."  
Barbara Henke, HRI, 

and 
"Getting the Most Value for your Training Dollars was an excellent article. I especially like the series of questions that were stated. The article gave me ideas about how to follow up with the managers of the employees who took training.  
Thank you. Vince Zaniewski  

and this one... 
"Vicki, Excellent work!! I printed and saved your article to refer to with my clients! Also, I noticed you were speaking to OMRN. I have also and please say hello to Dr. Peters for me!  Way to go!"
Kristine SexterSexter
[email protected] 

One chance to make a first impression 
I read your article on 7 ways that would facilitate good impressions. It was a wonderful toolkit for personal relationships. Having read that article, I am glad to pursue more of your success tips about relationships.  I would be glad to subscribe to your news letter, too.
Thanks and regards.
Suresh. G.P.
Patni Computer Systems Ltd.

On "How sharp is your sales structure?" 
 by Dave Kahle   
While I don't disagree with anything that the article is saying, I felt it missed a couple of crucial points. 
   1. The role of sales manager was underplayed, I think (speaking as an ex sales manager!).  Sales teams can succeed or fail dependent on the ability of their manager to recruit, train and retain good salespeople...and the ability of managers to plan, implement, monitor and control effectively.
   2. Solving sales underperformance is a complex issue.  Neil Rackham makes some interesting points in the last chapter in his book "Rethinking the SalesForce":
- There is no silver bullet solution to sales underperformance (so focusing on one aspect of sales won't work - a combination approach is better)
- Rome wasn't built in a day (be patient....e.g even if you hired great people - it takes time for them to get up to speed)
- You can't hire your way out of trouble (which most people try to do)
- If sales managers can't coach - sales teams don't progress.
Sarah Thearle 
[email protected] hearle
[email protected]  

What Motivates people best?
"The article on motivation by Sanow just reached out and grabbed me to the point that I subscribed  to Expert, & inquired about (your reprint) policy. The article is textbook
[because I agree with     it, of course ;-)] - actually, I was speaking about that very topic this morning with a colleague. I would like to post it on our server so current & future
managers could refer to it from time to time, & print copies only for those who cannot access the server. "
Jerrell Todd, SPHR
HR Manager

We love your pithy, idea-packed articles. .
 Your mix of articles are extraordinarily high quality - wheat standing out from the internet flood of chaff . . .I passed your last issue onto 48 of our contacts.
Kare Anderson
Sayitbetter.com

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