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   ASTD
 MPI
 
 |  | The
Real Reason Employees Work: 36 Proven Ways To Motivate
 
 by Arnold Sanow
 
 
 If you still think money is the #1 motivator ... your wrong! Money is important,
but if
 someone doesn't like their job or the way they are treated, I don't care how
much you
 pay them, they still won't like it. In fact, in numerous surveys the #1
motivating factor to
 get employees to perform at their best focuses on appreciation and recognition.
 
 While
money is important to employees, what tends to motivate them to perform at
high levels is the thoughtful, personal kind of recognition that signifies true
appreciation for a job well done.
 
 The
best way to provide recognition and appreciation is through the use of rewards.
To make our rewards work, we must first follow certain basic guidelines:
 1.
Design rewards based on the individual's personal preferences. For
example to reward a workaholic with a day off could be seen by the employee as,
"What did I do wrong?" instead of a show of appreciation as it was meant to be. To really understand what is
important to each employee it's essential to get to know each employee well and
find out what they think are important rewards.
 
 2.
Reward for achievement - Rewards should be based on what was actually done. For
example, if someone has given you an idea that has saved you money, that person
should get a bigger reward versus someone who just did you a small favor.
 
 3.
Time your rewards. Rewards and recognition should be given as soon as possible
after the desired behavior. Reward and recognition that come long after the
achievement do little to motivate the employee. 
 To
help you provide the recognition, appreciation and rewards that truly motivate,
here are thirty-six inexpensive but effective ideas that you can use
immediately:
 
  
     Say
    thank you. This is so easy, but often overlooked. 
    
    A
    pat on the back. 
    
    A
    smile. 
    
    Public
    recognition in front of peers. 
    
    Manage
    by wandering around (MBWA). Get out from behind your desk and see what your
    employees are doing. It shows you care and are interested in what they do. 
    
    A
    letter of praise from a customer or vendor shared directly with the employee
    who delivered the service. 
    
    Develop
    a wall of fame. A letter from a customer or vendor praising an employee,
    posted on the company bulletin board. 
    
    Listening
    to an employee who has an idea for improving efficiency or effectiveness and
    then acting affirmatively on that suggestion. 
    
    Ask
    your employee what non-monetary rewards they would like to have and, if
    possible provide them. 
    
    Provide
    training to employees. Offer them opportunities to improve themselves. For
    example, one client of mine had me train all their employees in success
    skills. This not only helped the company, but it was seen by the employees
    that management really cared about them. 
    
    Bring
    in coffee, donuts and snacks on a regular basis and also do it when it is
    not expected. 
    
    Provide
    free lunches to employees when you seen them doing something above and
    beyond. 
    
    Walk
    your talk. Lead by example: Do what you say you're going to do and keep all
    your promises. 
    
    Involve
    employees in decisions that directly affect them. People have a need to
    belong. Make them feel like they are an important part of your business. 
    
    Praise
    them. Each day your goal should be to catch employees doing something right
    so you can praise them. This makes them feel valuable and valued. 
    
    Listen
    to your employees. There really is a reason that you have two ears and one
    mouth. Listening tells you what employees need; it keeps you from making
    mistakes with them; it wins their respect; it enables you to negotiate
    successfully with them; it raises their self-esteem; it minimizes their
    frustration and it communicates that you care. 
    
    Let
    your employees know they are VIPs too! Arrange discounts with local
    theaters, restaurants, sports events or other things important to them. This
    will not only motivate them, but they will tell everyone what a great place
    they work for. 
    
    Give
    credit where credit is due. One of the best ways to achieve results is to
    give credit to the appropriate employees. 
    
    Go
    out of your way to help employees. A little extra effort, some personal
    inconvenience, goes a long way with subordinates in confirming the feeling
    that what they are doing is important to you --- and that they are too. 
    
    Have
    family day. Encourage employees to bring in families to the see the office
    or plant one afternoon. Follow up with a picnic. What you spend in half a
    day's down-time will be rewarded many times over by family good will, and of
    course, word of mouth. 
    
    When
    paychecks go out, write a note on the envelope recognizing an employee's
    accomplishment(s). 
    
    Encourage
    employees to praise good work of their fellow employees. 
    
    Conduct
    an out-to-dinner program for employees. Award dinners for two for doing
    something special like coming in on a day off or working through a break.
    You could also provide dinners to employees who get praised by customers. 
    
    Go
    to lunch with each one of your employees on a quarterly basis. Ask the
    question, "What do we need to do to keep you with us ?" 
    
    Remember
    birthdays ... birthday card, cake or gift. 
    
    Invite
    employees to your home for a special event and recognize them in front of
    their spouses and co-workers. 
    
    Give
    employees rewards for customers they bring in. 
    
    Offer
    rewards for great ideas. If it saves money or brings in business, give the
    employee a percentage of the savings or profit. 
    
    Be
    sympathetic to personal problems. 
    
    Have
    regular meetings to let employees know what is going on in the company. It's
    important that everyone feels they belong. 
    
    Order
    a pizza or a huge submarine sandwich for a communal lunch. 
    
    Send
    $10, $25 or more to a spouse with a thank-you note for his or her support
    during the employee's overtime. 
    
    Buy
    gift certificates. 
    
    Pay
    an employees rent for a month. 
    
    Pay
    for the tutoring of an employee's child. 
    
    Give
    employees who recruit new workers a cash bonus. 
     These
are but a few of the strategies you can use. Remember, everyone is different and
what motivates one person may not motivate another. In fact, giving the same
reward to every member of the company - not only does not inspire employees to
excel, but it may actually damage performance as top achievers see no
acknowledgment of the exceptional job they have done.     Arnold Sanow, MBA,
CSP (certified speaking professional) delivers content driven, interactive and
entertaining keynotes, seminars, training programs, facilitations and
consulting. He works with his clients in assisting them in attracting customers,
keeping them through exceptional customer service, and in promoting a positive
and profitable environment. His programs focus on marketing, customer service,
communication, presentation skills, team and leadership development and business
strategies. He has delivered over 2,500 presentations, written 5 books, to
include, "Marketing Boot Camp", is an adjunct professor at Georgetown
University and the President of The Business Source, Inc. To promote
productivity, profits and a positive work environment. Phone: 352-438-0261    E-mail:
[email protected]
 
 Web page:
www.ExpertSpeaker.com 
     ExpertMagazine.com
2001
 
  
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