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                                                                   Customer Service

Creating Customer Loyalty
by James Feldman

Exceed Expectations
by Christine Corelli

Perception is Reality...
How do Your Customers Really See You?

by Arnold Sanow, MBA, CSP

Building Customer Relationships
by Christine Corelli

25 Ways to Keep Your Customers for Life
by Arnold Sanow

I Don't Want No Satisfaction, I Want...LOYALTY!
by Bill Fitzpatrick


How to Use Entrepreneurial Thinking
 
to 
Ignite Exceptional Customer Service
by Jodi Walker

Batteries Included: How To Edge Out the Competition

by Patricia Weber


Just How Good is Your Customer Service?
10 Best Customer Service Techniques

by Nancy Freidman, The Telephone Doctor


Attitude ...
The key ingredient for success
by Arnold Sanow, MBA, CSP

Your Two Customer Service Questions

by Patricia Fripp, CSP, CPAE 


THE TOP TEN VOICE MAIL PET PEEVES

By Nancy Friedman the Telephone Doctor 

Practicing Safe Stress At Work
By Gail Howerton