to Use Entrepreneurial Thinking® to
Ignite Exceptional Customer Service
competition is fierce. How do companies stay ahead of the curve and
new and innovative measures to provide value and service to their customers?
we're not talking about just any old service, but exceptional service.
Companies large and small have realized that they must have people in their
organizations that think with a vision and are up to the challenge of
breakthroughs, quality and exceptional customer service.
"Entrepreneurial Thinking" helps an individual to take ownership
in their skills and abilities
in order to achieve new levels of success.
Regardless of the industry, companies know that their level of service
directly affects the success of their business.
Here's the million-dollar question - Does every employee at
every level know how his or her individual job affects the success of the
entire organization? As I work
with companies around the country I often have an opportunity to interview
individuals from front line personnel to the CEO.
Depending on the person you are talking with, this answer will vary
was interviewing a receptionist in a healthcare organization who wanted to
make an impact on her customers and genuinely wanted to have more
information to help her customers. However,
she said her supervisor was so busy that she could never share her ideas or
any feedback. The receptionist
said that she felt that her job was not considered to be that important.
Ironically, the receptionist is often the first contact the customer has and
the most important people in the organization.
In customer service it only takes one weak link in the chain to damage the
reputation of the entire organization.
Every individual needs to know their value and how
their role fits into the overall company mission if we expect them to go
above and beyond
in the world of exceptional service.
recent Gallup survey of more than 55,000 workers confirms that there were
attitudes that correlated strongly with higher profits.
One of those attitudes was that the individuals made a direct
connection between their work and the company's mission.
How do we motivate employees toward the corporate mission? The truth is we don't.
They must learn to motivate themselves and create an entrepreneurial
spirit for their own success through their own personal mission.
Then they can link it with the company
mission or vision in order to achieve mutual success.
entrepreneur is the visionary in all of us.
Knowledge and expertise are not enough to
keep pace with today's rapidly changing customer- centered world. In order
to improve customer service every employee needs to take care of the
customer as if they were the owners. This
means taking personal responsibility for exceptional customer service.
The E-T Factor is made up of key entrepreneurial thinking components
designed to assist organizations in developing their greatest resource to
improve customer service and productivity.
By far their greatest resource is their people!
Below are the "Entrepreneurial Thinking" success traits
that make up the E-T Factor.
The E-T Factor
Walker is an award winning speaker and author who works with individuals and
organizations to tap into their true potential by utilizing Entrepreneurial
in the workplace. She is a
member of the National Speakers Association.
Jodi can be reached
at 800-782-1719 or
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