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my working career as a speaker and consultant, I've encountered a number of
management attitudes and behaviors that can hold back an organization's
success. Although some of these
may not be consciously exhibited, the lack of awareness of such behaviors is
usually 75% of the battle. The impact can be unhappy customers, poor morale,
disgruntled employees, low productivity and a stressful environment for all
are five major mistakes I've seen managers make that can prevent an
organization from moving forward.
need to get out from behind your desk or cubicle and talk to your people in
your company and in the field. Then, ASK QUESTIONS. Be sure to listen with
both your eyes and ears. Also, if your culture is such that employees are
encouraged to come forth with their ideas and you don't listen, you will end
up managing a bunch of robots who go through the motions of their job and
never put their
and discover opportunities to take action to improve operations, procedures,
policies and customer care.
to the voice of your customer and respond to them in a manner that builds
strong relationships with them. Quality customer relationships breed
your staff will eventually "catch-on" or automatically know how to
service customers is a major mistake. Fail to train people in customer
to keep your people informed on what's happening and why, not explaining
your expectations, or why you must institute change without honest and
"open" communication would not only be highly ineffective, but is
definitely not a characteristic of managerial excellence. You must clearly
articulate and communicate effectively, energize your people, and keep
went out with the typewriter. Don't
be too impressed with your title, and if you have a big stick throw it out.
Motivate people with strong leadership skills: bring out the best in
them. Recognize, reward, encourage and appreciate
whole team makes it happen. Everyone on your team play an important role in
the overall success of your company. Give credit where credit is due, and
make sure they feel they are a strong part of your company. Show them you care as much about them as you care about your
people feel they are working with you, not for you.
main purpose as a manager is to lead your organization into a successful
future. If you want to achieve managerial excellence, be sure no one in a
management position is making these damaging mistakes.
Christine to your next meeting or conference. She
is an international business speaker who speaks from EXPERIENCE, not
textbook theory, and is the author of "Wake Up and Smell the
Competition - They're Closer Than You Think"
- How to Compete and Win in Today's Real World" . For
information on her speaking and training programs call 352-438-0261
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