Article Archive
Career Management
Being Present
They're "at work" but not "present." Preoccupied. Disengaged. Daydreaming. Bored. Text Messaging. Socializing. Whatever. Their body is somewhere their mind isn't.
Apr 29, 2008 - 12:17:57 PM
Communication
How to Talk With People in Desperate Situations
When we hear about someone facing a personal crisis--an employee, co-worker, prospect, client, or friend--we might not go see them. We mutter silently, "I just wouldn't know what to say. I might do more harm than good." Communication expert Dr. Bill Lampton gives four valuable tips for talking with desperate people. Follow his advice, and you'll feel confident about approaching people in desperate situations.
Apr 29, 2008 - 4:26:46 AM
Sales/Marketing
Wanted: 100 Referral Partners
The best way for any self-employed professional to get clients is by referral. But the process of building sufficient word of mouth to produce the number of clients you need can seem daunting. How to increase the size of your circle to include more people?
Apr 27, 2008 - 11:05:00 AM
Presentation Skills
Transparency and Reputation
When an eager young person, perhaps a recent college graduate, applies for a job, will they mention their MySpace page? Or their Facebook entry? Probably not, but those sites can be checked, regardless of whether or not they’ve added them to their resume, application or(for some reason) are discussing them during their job interview.
Apr 18, 2008 - 11:43:23 PM
Customer Service
A Better Way to Talk With Unhappy Customers
When a customer complains, you're likely to "stand up for your company." You're sure your policies are right, and your employees don't mistreat anyone. Typically, you become defensive. Arguments follow, and then customers take their business elsewhere. Communication expert Dr. Bill Lampton describes a better way to handle unhappy customers--"noncommittal agreement."
Apr 17, 2008 - 11:07:59 AM
Communication
Learn the Lingo: Expand Your Vocabulary and Your Client List
Cultivating a new group? Then learn that group's unique lingo for effective communication and credibility.
Mar 1, 2008 - 8:16:00 AM
Industry News
Recruiting Secrets of Great Leaders: Finding and Keeping Talented Employees
Free AMA webcast.
Mar 1, 2008 - 6:17:01 AM
Industry News
Chief Learning Officer Magazine Spring 2008 Symposium
Join us in Orlando this Spring at the industry's marquee event.
Mar 1, 2008 - 5:23:49 AM
Career Management
Winning at Working: Your Five Acres
It was the third time in as many weeks he'd asked to see me. Once again sitting across the desk, Jeff was expressing distress at something.
Feb 29, 2008 - 11:20:00 AM
Sales/Marketing
Partnering with Customers for Sales Success
Partner with your customers to help them achieve their goals and increase your sales.
Feb 29, 2008 - 10:55:00 AM
Communication
Resolving Workplace Conflict: 4 Ways to a Win-Win Solutoin
The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger.
Feb 23, 2008 - 9:00:00 AM
Meetings
10 Tips to Use Giveaways Effectively
In any trade or consumer show you will be able to collect a bag full of advertising specialties, or giveaway items all designed to promote. But how many really do an effective job? How clearly do they get a message across? Is the message sufficiently visible? Is the giveaway useful or unique enough that you would want to keep and use it? All these questions need to be considered.
Feb 23, 2008 - 8:36:00 AM
Sales/Marketing
Know Your Objective
Sounds a little bit elementary, doesn't it? Maybe too simple. But you'd be surprised. Most people say, "I know what the objective of my advertising is to make money. To make sales. To generate business. What else is there?" Well, there are lots of other things.
Feb 22, 2008 - 5:21:00 AM
Coaching
Go Beyond Fear
Sometimes we limit ourselves without even knowing it. Our fears are allowed to limit and control us, even though we might want to go through them. Go beyond those fears to increase your game and perform better, in all parts of your life.
Feb 21, 2008 - 5:20:00 PM
Communication
Authentic Communication: Dealing with Moose-on-the-Table
The moose on the table is an issue that everyone knows is a problem but isn't being addressed. People are trying to carry on as if things are normal....
Dec 31, 2007 - 7:14:00 PM
Change
The Changing Role of the CFO
Few jobs have changed as dramatically over the years as the role of the CFO. We have gone from the 'bean counter' to that of a full fledged partner around the strategic planning table.
Dec 30, 2007 - 3:58:00 PM
Sales/Marketing
The Teamwork Alphabet
The success of any venture lies in the staff involved. It is only a coordinated team working that can present superb performances. Here's A to Z of how you can transform your staff members into a strong team
Dec 28, 2007 - 8:31:00 AM
Management
Buddha Talks Business: 10 Tips for Ensuring Your Success
Some of the most cutting edge ideas in business today stem from 2500 years ago, in the time of the Buddha.
Nov 24, 2007 - 8:12:00 AM
Sales/Marketing
Being Unique is a Good Thing... Isn't It?
Entrepreneurs are frequently advised to "be unique" in their marketing. The basic idea is to stand out in a crowded marketplace. There's no question that an element of uniqueness in marketing can make your business more memorable, competitive, and special to the target audience.
Nov 23, 2007 - 4:08:00 PM
Health/Fitness/Nutrition
16 Tips to Looking + Feeling Great
Do you want to improve the quality of your life? Do you want to look and feel better than you have in years - maybe better than you ever have before? Do you want to protect yourself from disease and injury? And do you want to live a longer, more vital life?
Nov 22, 2007 - 9:43:00 AM
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