Communication
Communication
Jewelry Stores Do It--Do You?
Ever been in a jewelry store that was dimly lit, so that you could hardly see the merchandise? Probably not. Jewelry stores use very bright spotlights to call attention to their merchandise. Do you? Business communication expert Dr. Bill Lampton describes four ways you can illuminate your business more forcefully, so potential customers will see your products and services.
Aug 16, 2008 - 8:59:58 AM
Presentation Skills
Spin versus Authenticity and Credibility
"Dishonesty is sanitized in a world of spin."
The title of this Leonard Pitts' column, written for the Miami-Herald in 2007, tells us what we probably already know: that what we see (and what we hear) in today's world is not necessarily what we get. Because on the other side of honesty we often find "spin."
Jun 28, 2008 - 9:39:44 AM
Presentation Skills
Structuring your Presentation
In the beginning...it all seems like chaos. Your thoughts, your mind, what you want to get across, what you want to tell your audience.
May 22, 2008 - 8:30:33 AM
Communication
How to Talk With People in Desperate Situations
When we hear about someone facing a personal crisis--an employee, co-worker, prospect, client, or friend--we might not go see them. We mutter silently, "I just wouldn't know what to say. I might do more harm than good." Communication expert Dr. Bill Lampton gives four valuable tips for talking with desperate people. Follow his advice, and you'll feel confident about approaching people in desperate situations.
Apr 29, 2008 - 4:26:46 AM
Presentation Skills
Transparency and Reputation
When an eager young person, perhaps a recent college graduate, applies for a job, will they mention their MySpace page? Or their Facebook entry? Probably not, but those sites can be checked, regardless of whether or not they’ve added them to their resume, application or(for some reason) are discussing them during their job interview.
Apr 18, 2008 - 11:43:23 PM
Communication
Learn the Lingo: Expand Your Vocabulary and Your Client List
Cultivating a new group? Then learn that group's unique lingo for effective communication and credibility.
Mar 1, 2008 - 8:16:00 AM
Communication
Resolving Workplace Conflict: 4 Ways to a Win-Win Solutoin
The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger.
Feb 23, 2008 - 9:00:00 AM
Communication
Authentic Communication: Dealing with Moose-on-the-Table
The moose on the table is an issue that everyone knows is a problem but isn't being addressed. People are trying to carry on as if things are normal....
Dec 31, 2007 - 7:14:00 PM
Technology
Your Toll Free Number Might Be Driving Business Away
So, you were told that your toll free number would attract more customers for you, and you got one for your company. But is that still the case? Bill Lampton, Ph.D., changed his mind about toll free phone service for his company after a decade of using it. Check his reasons, and then determine whether toll free calling really benefits your business niche. The findings could surprise you.
Aug 11, 2007 - 12:48:26 PM
Sales/Marketing
It's An Issue Of Confidence
There are two factors at work in a prospect's subconscious mind when he's considering doing business with you: confidence and risk.
Aug 10, 2007 - 5:29:00 PM
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