Communication
Sales/Marketing
Active Listening
The first step in receiving another's message is your presence, both mentally and in your actions.
Aug 8, 2010 - 11:03:54 AM
Presentation Skills
Creating a Story
Powerful personal stories increase the impact of any presentation. Whatever information or point you want to get across, add a story.
Jul 8, 2010 - 11:43:44 AM
Leadership
What To Say?
Practical steps leaders should take to address concerns in the workforce during a period of downsizing.
Mar 31, 2010 - 8:08:08 AM
Sales/Marketing
10 Ways to Make Your Prospects to Hang Up Immediately
Business communication expert Dr. Bill Lampton helps you eliminate words and actions that might be causing your prospects to slam the phone down very quickly when you call, rather than staying on the line to hear about your products and services.
Mar 10, 2010 - 5:48:38 PM
Presentation Skills
The Art of Presentation: Tip 1
We present to shift the audience's perspective. We want to sell...we want to educate...we want to motivate.
Feb 24, 2010 - 12:07:52 PM
Staffing
50% of Your Employees Are Planning to Quit! (Warning: Do Not Read This Unless You Plan to Do Something About It!)
CAUTION...the following information may be harmful to your positive, professional outlook. That assumes you are not amongst the 50% of workers that are generating these survey results:
Feb 6, 2010 - 7:17:50 AM
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Presentation Skills
Dialogue
Interactive communication or dialogue refers to interacting in ways that build shared meaning, rather than colliding in ways that foster disagreement, frustration and confusion.
Feb 17, 2009 - 11:45:51 AM
Presentation Skills
Superlative Speakers Tell Spellbinding Stories
As young children, there's one phrase we responded to immediately: "Once upon a time." Why? That phrase signaled that we were about to hear a story. We knew that for a few minutes we could enjoy fantasy and even a sensation of magic.
Because our audience members never outgrow their love of stories, we will want to weave compelling stories into our speeches. This article offers practical guidelines on how to present spellbinding stories, and become speakers with powerful, unforgettable messages.
Jan 24, 2009 - 12:54:24 PM
Communication
7 Lessons From 2008's Biggest Communication Blunders
As you think back over your professional performance during 2008, do you remember your most glaring communication blunders? Possibly you introduced a VIP by the wrong name, left a page out of your budget report, or sent a confidential file to the wrong person. Well, don't scorn yourself. Instead, consider how the year's leading news makers had their own goof ups and gaffes. Learn from your mistakes and theirs, and you'll be on the way to finer performance in 2009.
Jan 3, 2009 - 8:39:17 AM
Communication
Jewelry Stores Do It--Do You?
Ever been in a jewelry store that was dimly lit, so that you could hardly see the merchandise? Probably not. Jewelry stores use very bright spotlights to call attention to their merchandise. Do you? Business communication expert Dr. Bill Lampton describes four ways you can illuminate your business more forcefully, so potential customers will see your products and services.
Aug 16, 2008 - 8:59:58 AM
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